ChamSys MagicQ MQ500M+
Common Questions
- My external monitor doesn't show up - walk me through fixing it
- I'm new to MagicQ -- give me the first-show checklist in order
- My Wing isn't controlling the right playbacks -- how do I fix it?
- Will it fit our road case? Show me dimensions and weight
What is Prox
Product discovery and support.
Prox is the AI product specialist for manufacturers. Grounded in your manuals, cited to the page, deployed everywhere your customers and team already work.
Key Features
- Configure and quote: Customers spec their own variant. Calculators and product builders that drop into a quote.
- Support the field: Field techs, dealers, and customers get the right answer to install, service, troubleshoot, and repair.
- Onboard and retain knowledge: Capture what your senior techs know before they retire. New hires ramp in weeks.
Visual Answers
When the question gets complex, the specialist doesn't reply with a wall of text. For every product in your knowledge system, Prox pre-generates the views your customers and teams need.
Troubleshooter
Symptom: Engine won't crank Model: Maverick R — engine does not turn over when START is pressed
- Time to fix: 5-10 min
- Level: basic
- You may need: D.E.S.S. key, Spare fuses, Multimeter (optional)
How it works: Walks you through the four most common causes of a no-crank condition on the Maverick R and points you to the fix or dealer escalation.
Safe Practices
Always disconnect the BLACK (−) battery cable first before any battery service. Never substitute a higher-rated fuse.
Product Selector
- Choose by market, height, and width for your wall pour.
- Time: ~1 min
- Guided
- Steps:
- Market
- Height
- Width/type
Step-by-Step Guide
- Replacing the drive belt for Husqvarna K 770 Power Cutter
- Time: 15-20 min
- Level: intermediate
- Tools needed: Combination spanner, Replacement belt, Gloves